Return & Refunds

Welcome to Modny Wholesale. We strive to ensure complete satisfaction with every B2B order and fashion delivery. Please review our return, replacement, and refund guidelines below.

1. Eligibility for Returns & Claims

• Inspection Upon Delivery: Inspect your shipment immediately upon arrival. Any claims for missing, incorrect, or damaged items must be reported promptly.

• Condition of Items: Products or accessories must be unused, unwashed, and returned in their original packaging with all tags intact.

• Shipping Claims: If a package is not received within 10 days of dispatch from the Modny sorting center, customers can raise a shipping claim with the order number, item number, and tracking details.

2. Reshipping and Replacements

• In the event of a missing item or wrong accessory shipped, Modny Wholesale prioritizes a reshipping service to deliver the correct items to your business.

• Reshipments are subject to available inventory at our sorting and fulfillment center.

3. Refund Policy

• Item Fare Refunds: A full refund on the item fare will be issued if the required replacement stock is unavailable for reshipping.

• Quality Verification: Refunds are processed only after items undergo inspection and verification by our quality control team at our New Delhi facility.

• Payment Mode: Approved refunds will be credited back through the original payment method or designated business banking channel.

4. Cancellations

• Orders can be modified or canceled prior to dispatch and order processing. Once an order enters the final packing and shipping phase, standard return procedures will apply.